Terms & Conditions

✅ Terms & Conditions – Quick Wash Last Updated: May 21, 2025 ⸻ 1. Introduction Welcome to the Quick Wash app. By using our app or any of our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please refrain from using the service. 2. Definitions • App: The “Quick Wash” application on smartphones and tablets. • Service: Includes laundry, drying, ironing, carpet cleaning, shoe cleaning, blanket washing, and delivery services. • Company: Ghasla Saree’a Establishment, the owner of the “Quick Wash” brand, registered in the Kingdom of Saudi Arabia. • User: Any individual or entity using the app to request services. • Service Provider: The authorized laundries and facilities providing services through the app. • Order: A request submitted by the user for one or more services. 3. Scope of Service Quick Wash enables users to request laundry and related services by selecting service type, location, and payment method through the app. Services are delivered by independent service providers. 4. Terms of Use • Users must be 18 years of age or older. • The app may not be used for any unlawful or unauthorized purposes. • Users are responsible for the accuracy of information provided during registration or ordering. 5. Orders & Payments • Orders must be submitted via the app using approved payment methods (Mada, Visa, Mastercard, Apple Pay, etc.). • Orders cannot be modified or canceled after confirmation except in accordance with the cancellation policy. • The company is not responsible for errors caused by incorrect user-provided information. 6. Quality & Liability • The company strives to maintain high quality through trusted service providers. • Any loss or damage must be reported within 24 hours of receiving the order. • Compensation, if applicable, shall not exceed five (5) times the cost of the service or SAR 375 per item, whichever is lower. • The company does not guarantee 100% stain removal or restoration. 7. Cancellation & Refunds • Orders may be canceled free of charge before garment pickup. • After pickup, partial fees may apply depending on the service stage. • No full refunds will be issued if service has already commenced. 8. Privacy & Data Protection • We are committed to protecting your personal data and will only share it for operational or legal purposes. • For more details, please refer to the Privacy Policy within the app. 9. Intellectual Property • All rights to the Quick Wash brand, app design, and content are reserved by the company. • Use or reproduction without prior written consent is prohibited. 10. Modifications to Terms • The company reserves the right to update these terms at any time. • Users will be notified of any material changes at least 30 days before they take effect. 11. Governing Law & Dispute Resolution • These terms are governed by the laws of the Kingdom of Saudi Arabia. • Any disputes shall first be resolved amicably. If unresolved, they will be referred to the competent judicial authorities.